help centre

frequently asked questions

about us

Are you a Canadian company?

Yes! We are a proudly born, raised, and headquartered Canadian company. We also operate globally with warehouses and offices around the world.

Where are you located?

Our head office and warehouse is located in Burnaby, BC.

We acknowledge with gratitude that this work takes place on the traditional territory of many Indigenous nations, including the ancestral and unceded homeland of the Hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples (Burnaby).⁠

How can I stay up to date on news, promotions, and events?

To stay in the know, sign up for our e-newsletter and SMS messaging.

How can I contact you?

We’re here to help! Can’t find what you’re looking for in our FAQs? Send us a message at hello@bhalfmoon.com

ordering

What if the item I want is out of stock?

If a product you are looking for is out of stock, click on the product page, and enter your email address to be notified as soon as it becomes available. Limited edition products are seasonal, and may not return to stock. If you have further questions regarding discontinued items, please contact us.

Can I order over the phone?

We ask that all orders are placed through our website directly. If you have a question about our products or ordering process, feel free to reach out to us at hello@bhalfmoon.com

What payment methods are accepted?

We accept payment via Amex, MasterCard, Shop Pay, Apple Pay, and Visa.

Can I use multiple cards when placing my order?

We can only accept one method of payment per order at this time.

How do I use my discount code?

To apply your discount code, proceed to check out and enter the code in the Gift card or discount code field on the shipping page. Please note discount codes generally cannot be stacked with other promotions or events. Discount codes are only eligible during their promoted period and cannot be extended before or after. Only one discount code can be placed per order.

If I missed a sale or forgot a code, can I still access the discount?

We are unable to add discount codes or promotions to orders once payment has been processed and the order has been confirmed in our system. Discount codes are only eligible during their promotion period and cannot be extended before or after.

How do I receive my 10% off for signing up for the newsletter?

Once you’ve submitted your email address, you should receive an email to confirm your subscription to our newsletter. Once this has been confirmed, you will receive a subsequent email with a promo code, which will need to be added at checkout for 10% off your first order.

Can I edit the address on my order?

Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at hello@bhalfmoon.com with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.

Can I cancel my order?

If you submitted the order before you were ready, we’ll do our best to help. Please reach out to us at hello@bhalfmoon.com within 60 minutes of placing your order. Keep in mind that we are unable to edit or make changes to orders.

gift cards

Do you offer physical or digital gift cards?

We only offer digital gift cards! Please note that gift cards are non-refundable. They are only valid if purchased directly from our site and we do not honour or re-issue gift cards that have been purchased from third-party sources.

How do I send a gift card to someone else?

When you purchase a gift card from us, it will be emailed to the email address used at checkout. You can then print it out, or forward it to the giftee's email address!

How do I redeem my gift card?

Every gift card includes a unique gift code that can be applied at checkout on the shipping page, under the gift card or discount codefield. This code can be found in the email confirmation you received when the gift card was sent to you!

shipping

How are orders shipped?

We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.

How much does shipping cost?

Shipping is automatically calculated at checkout. We offer free shipping on orders over $100 before tax, and after any promotions or discounts have been applied. Please note that some country/region restrictions apply.

Which regions are not eligible for free shipping?

Orders shipping to the Yukon, Northwest Territories, and Nunavut are not eligible for free shipping, and instead, we offer a flat rate shipping of $30. This will be automatically applied at checkout after entering your shipping details.

Orders shipping to the US are only eligible for free shipping through our US site.

Where do you ship to?

We ship orders within Canada, the US and Europe. If you are interested in shipping internationally, additional shipping charges will apply. Feel free to reach out to us directly at hello@bhalfmoon.com

Can I pay for expedited shipping?

At this time we are only offering standard shipping and are not offering expedited services.

Do you offer curb-side pickup?

We are unable to facilitate order pick up from our warehouses at this time.

How long will my order take to ship?

It takes approximately 2-3 business days for our team to prepare your order for shipping.

My order has shipped but seems to be delayed. Why is this?

Once shipped, any delays with the courier are unfortunately out of our control. Continue to keep an eye on your tracking number to follow the status of your order.

returns

What is your return policy?

We are happy to take returns as long as the product is unused, in its original packaging with tags on. Please note that all sale items purchased are final sale and are not eligible for return and refund.
Items that have been misused, altered, or improperly used are not eligible for return (i.e. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers). If you purchased your products elsewhere, that establishment's return/exchange policy then takes effect. Please note we are unable to refund initial shipping charges.

How do I return my purchase?

To return your product that was purchased through our website, please send us an email to hello@bhalfmoon.com with the subject Return, and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.

What if the product I received is damaged?

We are sorry to hear something has gone wrong with one of your products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email (WITHIN 5 BUSINESS DAYS) to hello@bhalfmoon.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.

How long does it take to process a return?

We're processing returns within 5-7 business days once your order reaches our warehouse. Please feel free to reach out to us if you haven't heard about the status of your return after 7 business days.

our products

Where are your products made?

For more information on where each product is made, simply click on the product page, and scroll down to “specs” to view the country of origin.

How do I use these props?

Click on the product page for the prop that you are looking for, then scroll down to the product’s description and features to find out more on how to use it. If you are still unsure or have any questions, please feel free to reach out to us.

How do I care for my products?

For more information on how to care for and clean your products, please click on the product page, then scroll down to "care".

What is the difference between the various bolsters?

For more detailed information on the differences between our bolsters, please see our comparison chart.

What is the difference between the various mats?

For more detailed information on the difference between our mats, click on our comparison chart.

What is the difference between the meditation cushions?

For more detailed information on the difference between our meditation cushions, click on our comparison chart.

b, mats

What are the b, mats made of?

Our traditional b, mat is made of 100% rubber with natural and synthetic components. The natural rubber used in our mats is inherently grippy and antimicrobial, making it perfect for a sweaty practice. The small amount of synthetic rubber is used to increase the durability and longevity of the mat.

What is the lifespan of a b, mat?

The lifespan of your B MAT depends on how often you practice, your style of practice, and how you care for and store your mat. When cared for and stored properly, our mats are designed to support your practice for 2+ years. When your b, mat is not in use, it should be stored indoors, away from direct sunlight. Direct sun exposure to your b, mat can cause UV damage and deterioration. Your b, mat can be used outdoors, however, it should never be left in direct sunlight for an extended period. When rolling your b, mat for storage, please roll it with the logo facing outward, as this will prevent creasing or peeling in your b, mat. We also recommend using your b, mat with clean hands and feet, as oils (e.g. from moisturizers and hand sanitizers) and dirt can affect the mat surface.

Why is there a smell to the b, mat?

We pride ourselves in not using harsh chemicals, finishes, or sealants on our mats. Any smell omitted from our mats is a result of the natural rubber used in the composition of the mat. This mild scent is most apparent first out of the packaging but will dissipate with time and increased air exposure.

How should I roll and store my mat?

When your b, mat is not in use, it should be stored indoors, away from direct sunlight. Direct sun exposure to your b, mat can cause UV damage and dehydration. Your b, mat can be used outdoors, however, it should never be left in direct sunlight for an extended period. When rolling your b, mat for storage, please roll it with the logo facing the outward, as this will prevent creasing or peeling in your b, mat.

Can I practice or store my mat outside?

It is best to avoid prolonged periods of direct sunlight, as sunlight can oxidize the rubber material of the b, mat, therefore, compromising its grip and colour. This can occur directly if left outside in the sun or indirectly through car/home/studio windows. If you have left your mat in direct sunlight we recommend wiping it down with a damp cloth of water to bring some hydration back into its surface.

What if my mat is dusty?

Dust is normal when you first start using your new mat. The surface texture of our mats attracts dust at first because of the grippy natural rubber. The dust attraction will dissipate after you’ve used your mat for a few weeks – all the more reason to get your movement on!

What if there is discolouration showing on my mat?

It is completely normal to see some slight variance in the colour of the mat, and it may result from the mat drying out after being fully saturated with water. We suggest allowing the mat to dry fully, out of direct sunlight, before rolling up.

What if there are some marks on the surface of the mat?

It is completely normal to see some nicks or wear on the surface of the mat and part of this is a trade-off for the grippy nature of the mat. We recommend keeping the mat hydrated by wiping it down with water and avoid heavy sliding activities to minimize this type of wear. You may also notice darker spots on our lighter-colored mats which is completely normal.

What is your warranty on the b, mats?

There is a one-year warranty on all b, mats. Warranty is only in effect if the mat has been cared for following our cleaning instructions. Warranty will not cover damage caused by sun exposure, improper care, and maintenance, dirt or stains, normal wear or tear (such as marks where the hand or feet move during practice), or any alterations made to the mat. Mats provided under our warranty program are not eligible under this warranty.

How do I recycle my mat?

Our recommendation for disposal is that you donate it to a program, yogi, or studio accepting donations. Since the mat is made of natural and biodegradable rubber, it can be recycled where tires or other rubber materials are recycled in your city or town, if you find your mat is too damaged to donate! We always recommend doing a quick search of your local recycling programs and where they accept rubber products to make sure it is ending up in the right place.

aromatherapy

What carrier oils are used in your blends?

Depending on which blend, we use jojoba oil or coconut oil as a carrier. Please see ingredient list for each blend as ingredients are listed on each product page.

Are your oils organically sourced?

Our essential oils are 100% pure natural with zero synthetics and organic ingredients.

What is the roller ball made of?

Our unique roller ball is made out of carnelian crystal.

What is the shelf life of your essential oils?

Our essential oils have a general "shelf life" of 1.5- 2 years. You will find that some oils get better with time (such as patchouli) while others may start to expire after the 2 year mark. Caring for your essential oils is also a factor in their longevity. We recommend storing your oils in a cool, dark space with the lid tightly closed when possible. This will reduce any chances of your oil oxidizing and becoming less effective over time.

other

Do you offer wholesale or studio pricing?

If you are interested in our studio and wholesale program, please fill out an application form, and a member of our team will get back to you with more information.

Do you offer discounts for teachers?

Yes, teachers can apply through our ambassador program to qualify for a discount code. Please visit this page for more information and to apply.

How do I become an ambassador?

For more information and to apply for our ambassador program, please visit this page.

still have questions?

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